Any unwanted product must be returned within 30 days from the moment your Workman Trading Co. order is delivered.
WHAT ITEMS CAN I RETURN?
We get it - sometimes something just doesn't work for you and you want to return or exchange. As long as item(s) are still in their original condition, you can return these within 30 days. Please see the below for any exceptions to this rule:
If an item is marked as 'Final Sale', this item is non-returnable.
Hats are non-returnable due to hygiene reasons.
All Bottles are non-returnable due to hygiene reasons.
Personalized items can't be returned.
In order to receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund. All items are inspected on return.
Please note that returns registered separately can't be returned in one package, even if they are from the same order. Combining the returns into the same package will slow down the refund process, so please package separately!
Please retain any proof of return postage receipts as we may need to view these as part of your return.
WHEN WILL I GET MY REFUND?
This can depend on how long it takes your chosen returns courier to get the items back to us before being processed for a return at our warehouse.
We only offer refunds onto the original payment method used to make the order.
For purchases made by part-card, part-gift card, the refund will be applied to the gift card first.
Refunds will be actioned as soon as possible from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.
To find out how long a return may take to process from your location, please see HERE.
RECEIVED A FAULTY OR INCORRECT ITEM?
For information on what to do with a faulty item, click HERE.
For information on what to do if you've received an incorrect item, click HERE.
I'VE SENT A NON-WORKMAN ITEM BACK TO YOU, WHAT DO I DO?
Anything accidentally or incorrectly returned our way (that’s not a WORKMAN item) will be the responsibility of the sender, not Workman Trading Co.
We’ll always do our very best to help out, but unfortunately can’t make any promises!
POP-UP STORES RETURNS POLICY
Products purchased from a Workman Trading Co. event will be refunded with store credit in the full amount. We don’t provide cash refunds for products purchased at events. If you wish to return something from a pop-up store please contact Customer Support.